Freedom of Information
The Freedom of Information Act 2000 gives anybody the right to access information held by public authorities. This means that you can make an information request to us. 'Public authorities' include central government departments, local authorities and councils, GPs and hospitals, schools and other educational establishments, the police service and armed forces, and other public bodies including Non-Departmental Public Bodies (NDPBs) such as the National Policing Improvement Agency. Note: the Freedom of Information Act covers England, Wales and Northern Ireland. For information on Freedom of Information in Scotland, please see the websites of the Scottish Executive and the Scottish Information Commissioner. Use the links to find out more about NPIA's commitment to freedom of information:
Freedom of Information
How to ask for information
Who to contact
Complaints
Publication scheme
How to ask for information
Follow the advice and tips below to ensure your request for information is dealt with as quickly as possible.
To speed up your enquiry, check if the information you're looking for is already on our website:
- Read our Publication Scheme to see what types of information we make available and whether you have to pay for it
- Search the website
If you can't find the information, contact us by letter or email and ask for it. To help us deal with your query please:
- Write to us using the contact details provided below
- Tell us clearly what information you want
- Include your name and either a postal or email address
Who to contact
For general enquiries write to:
National Policing Improvement Agency
FOI Team
10th Floor
New King's Beam House
22 Upper Ground
London
SE1 9QY
Email: foi@npia.pnn.police.uk
Complaints
If you are unhappy with the way in which your FOI request was handled, or with the response you receive, the FOI Act gives you the right to complain which will be explained in the reply you receive.
Initially the issues you raised will be considered by officials not involved in the handling of your original request. Such complaints are called Internal Reviews. You will receive a substantive response to your Internal Review, as soon as possible. We aim to complete internal reviews within 20 working days of receipt. In exceptional circumstances it may take longer than 20 working days to complete an internal review but, in such cases, we aim to complete the internal review within 40 working days of receipt and we will notify you if this is the case.
When submitting a request for an Internal Review you should state the nature of your complaint and, if you have one, provide the NPIA reference number you received on your reply. If you do not have a reference number, please provide details of when you wrote, to whom, and about what. Complaints or requests for Internal Review should be submitted within 2 months of the NPIA sending a substantive reply to your original request.
Requests for Internal Reviews should be addressed to:
Director of Resources
National Policing Improvement Agency
10-18 Victoria Street
London
SW1H 0NN
E-mail: david.horne@npia.pnn.police.uk
Should you be dissatisfied with the NPIA's response to your Internal Review you will have a further right of appeal to the Information Commissioner in accordance with section 50 of the FOI Act. The Information Commissioner can be contacted by writing to:
The Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Or by submitting your complaint online.
Publication scheme
The NPIA has adopted one of the model publication schemes developed by the Information Commissioner and frequently publishes information in accordance with that scheme. This ensures that corporate information is readily available without the need for members of the public to make specific requests under the Freedom of Information Act 2000.
To access the information which the NPIA publishes in accordance with the model publication scheme, please visit our Guide to Information.
If you are unable to find the information you require, please contact us.
For more information about the model publication schemes, please visit the model publication scheme section on the Information Commissioner's website.
