This page provides access to the policies and procedures which we follow when delivering our services and managing the organisation. Also included are details of procedures for members of the public to follow in order to request services from the NPIA.

Policies

If you are looking for a specific policy, please refer to our Policies A-Z list.

Information Charter

The Information Charter gives details of the standards that you can expect from the NPIA when we request or hold personal information about you; how you can get access to your personal data; and what you can do if you think standards are not being met.

The Information Charter is available to download from our Corporate Documents.

Procedures

Procedures for the recruitment and employment of staff are detailed on our Vacancies page.   Guidance about your rights under the Freedom of Information Act 2000, including how to request information or make a complaint, are detailed on our Freedom of Information page.

If you are still unable to find the policies or procedures you are looking for, please contact us for more details.