In line with the 2008 policing Green Paper's proposals to reform and reshape police performance management, we are now offering dedicated advice and assistance to support the performance improvement process.

With access to resources and good practice from across the police service, we can help forces, including those subject to adverse comment by HMIC, by providing access to the best performance management skills, models, guidance and advice.

What we can offer

When you contact us we will agree the most appropriate support we can provide based on value for money and available resources. We offer a range of services that can be tailored to your needs, including:

• Drawing on and deploying specialists and resources from across the NPIA.
• Advising on good practice in the specific area of interest, and providing contact details for successful practitioners in that field.
• Establishing a mentoring arrangement with a peer group member.
• Facilitating workshops using case studies so you can discuss issues with peer team members and other specialists.
• Arranging for practitioners from your force to work with peers from other forces to develop their knowledge and skills.
• Arranging and deploying a peer support team into your force to provide direct support to help address a specific performance issue or a broader intensive programme of support.

The NPIA is establishing a database of accredited peers from across the police service, managed by the Improvement and Development Agency (IDeA), to help with providing support. These peers will have proven track records in maintaining high levels of performance or driving up and maintaining good performance in areas that have been underperforming.

How Peer Support Teams work

Capability Support will be tailored to meet individual needs. However it may be that support from a Peer Team is appropriate.

A dedicated team, led by a member of the NPIA Capability Support unit, will be brought together from other forces and across the NPIA to provide appropriate skills and knowledge to support your specific identified needs. The desired outcomes and parameters of the support will be agreed at the outset, between the Force, NPIA and the Police Authority.

An initial diagnostic phase will look at all relevant issues, from processes and systems to leadership, strategy, organisational capability and partnerships, to ask questions about underlying causes of any performance issue and help develop an improvement plan. Implementation of the improvement plan remains the responsibility of the force, but with support from the NPIA led team.

At an appropriate and agreed time, the NPIA capability support will stop fieldwork but we will continue to provide ongoing support remotely or through further visits as appropriate.

Making Contact

Working with you our capability support team will provide a service tailored to meet your needs. If you feel we can help please do not hesitate to contact us.