About Us

The National Policing Improvement Agency (NPIA) was formed in April 2007, its purpose being to make a unique contribution to improving public safety.

police officers with a man on the street

Public Safety

The NPIA's purpose is to make a unique contribution to public safety. Our business plan for 2009-10 sets out what we're going to do to achieve this and the objectives against which our performance will be measured.


It has been developed against a backdrop of changes to the police service and in society due to the economic slowdown. These things mean we need a business plan that is flexible and far-sighted.

National Strategy

Last year we promised to develop a strategy to cover all our work. The resulting National Improvement Strategy for Policing (NISP) is what we have based our business plan on. The aim is that NISP will help our partners in ACPO, APA and the Home Office to take a long-term view about the police.

NPIA Capabilities

The plan is built upon seven capabilities identified in the NISP, these are:

  • Strengthening leadership in the service at all levels
  • Developing the skills and professionalism of the workforce
  • Implementing effective operational processes, practice and doctrine
  • Increasing the efficiency of service delivery by forces
  • Transforming the way information, evidence, knowledge and science is used
  • Continuously improving the delivery of national services
  • Enhancing the UK's role in global security.

Plan of Action

Our Plan of Action will show you what we plan to do and how this supports improvements in policing. The police service faces many challenges in the year ahead and our business plan has been created to help meet those challenges.

Our Commitment to Customers

speech bubble with caption 'our commitment'We deal with a wide range of enquiries from police organisations, partner agencies and individuals - and we aim to deliver high standards of customer service at all times.

Find out about our commitments to you whenever you get in touch - whether to ask us something, use one of our services, provide us with feedback or for any other reason.