About Us

The National Policing Improvement Agency (NPIA) was formed in April 2007 to make a unique contribution to improving public safety.

We are following the remit to improve public safety through the provision of:

Providing critical national services
Building capability across the police service
Providing professional expertise to police forces and authorities

On 26 July 2010 the new coalition Government published the consultation document, Policing in the 21st Century: Re-connecting the police and the people.

It sets out the government's vision for the most radical change to policing in fifty years and puts the NPIA into an eight week consultation period which ends on 20 September 2010.

In response to the Government's consultation document, the agency's improvement priorities have been condensed into two main themes:

Our Commitment to Customers

speech bubble with caption 'our commitment' We deal with a wide range of enquiries from police organisations, partner agencies and individuals - and we aim to deliver high standards of customer service at all times.

Find out about our commitments to you whenever you get in touch - whether to ask us something, use one of our services, provide us with feedback or for any other reason.